FAQ
Welcome to our FAQ page. Here you'll find answers to the most common questions about ordering, shipping, returns, and our products. If you don't find the answer you're looking for, please contact us at info@linchhome.com or call +1 (734) 272-2770.
ORDERING & PAYMENT
Q: How do I place an order?
A: Browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment information. Once your order is complete, you'll receive a confirmation email.
Q: What payment methods do you accept?
A: We accept Visa and Mastercard credit and debit cards. All payments are processed securely through Shopify's PCI-compliant payment gateway.
Q: Is it safe to shop on your website?
A: Yes, absolutely. We use SSL encryption to protect your personal and payment information. All transactions are processed through Shopify's secure payment system, which is PCI-DSS compliant. We do not store your complete credit card information on our servers.
Q: Will I receive an order confirmation?
A: Yes. You'll receive an email confirmation immediately after placing your order. This email will include your order number, items ordered, shipping address, and order total.
Q: Can I use a coupon or discount code?
A: If you have a valid coupon or discount code, you can enter it at checkout in the "Discount code" field before completing your purchase.
Q: Do your prices include tax?
A: No. Product prices displayed on our website do NOT include sales tax. Applicable sales tax will be calculated and added at checkout based on your shipping address. The final total (including tax) will be shown before you complete your purchase.
Q: Why was my payment declined?
A: Payment declines can occur for several reasons: insufficient funds, incorrect card information, card issuer security holds, or expired cards. Please verify your payment information and contact your card issuer if the problem persists. You can also try a different payment method.
Q: Can I save items for later?
A: Items in your shopping cart will be saved for a limited time. However, we cannot guarantee availability or pricing if you return later, as inventory and prices may change.
Q: Do I need to create an account to order?
A: No. You can checkout as a guest without creating an account. However, creating an account allows you to track orders, view order history, and save your shipping information for faster checkout.
Q: Can I modify or cancel my order after placing it?
A: You may request to modify or cancel your order by contacting us immediately at info@linchhome.com or +1 (734) 272-2770. We'll do our best to accommodate your request, but modifications and cancellations are not guaranteed once an order enters our fulfillment process. Once an order has shipped, it cannot be canceled and must be returned following our return policy.
SHIPPING & DELIVERY
Q: Where do you ship?
A: We currently ship to addresses within the United States only (all 50 states). We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
Q: How much does shipping cost?
A:
• Orders $88.00 or more: FREE standard shipping
• Orders under $88.00: $9.00 flat rate shipping
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Q: How long will delivery take?
A: Total delivery time from order placement to delivery is 5-11 business days. This includes:
• Order processing: 1-3 business days
• Shipping transit: 4-8 business days
Business days exclude weekends and U.S. federal holidays. Delivery timeframes are estimates and are not guaranteed.
Q: When will my order ship?
A: Orders are typically processed within 1-3 business days. Orders placed after 2:00 PM Central Standard Time (CST) will begin processing the next business day.
Q: Which shipping carriers do you use?
A: We use USPS, UPS, FedEx, and regional carriers depending on your destination and service availability. The carrier for your order is selected automatically to ensure reliable delivery.
Q: Will I receive tracking information?
A: Yes. Once your order ships, you'll receive a shipping confirmation email with your tracking number and carrier information. You can use this tracking number to monitor your package's progress. Please allow 24 hours after shipment for tracking information to become active in the carrier's system.
Q: How do I track my order?
A: Use the tracking number provided in your shipping confirmation email to track your package on the carrier's website (USPS.com, UPS.com, or FedEx.com). You can also check your order status by logging into your account on our website (if you created one).
Q: What if I entered the wrong shipping address?
A: Contact us immediately at info@linchhome.com or +1 (734) 272-2770. If your order hasn't shipped yet, we may be able to update the address. Once shipped, we cannot change the delivery address. If a package is returned to us due to an incorrect address you provided, you'll be responsible for the cost of reshipping.
Q: What if my package is delayed?
A: Shipping delays can occur due to weather events, carrier service disruptions, peak season volume, or other factors beyond our control. If your package is significantly delayed, please contact us at info@linchhome.com with your order number and tracking information, and we'll investigate with the carrier.
Q: What if my package shows "delivered" but I didn't receive it?
A: First, check with household members or neighbors, and look around your delivery location (porches, garages, mailrooms). Sometimes packages are marked delivered before actual delivery. Wait 24 hours, then contact the carrier using your tracking number. If you still cannot locate your package after 24 hours, contact us at info@linchhome.com and we'll work with the carrier to investigate.
Q: What if my package is lost?
A: If tracking shows your package is lost or the carrier confirms it's lost, we'll offer a replacement or full refund.
Q: What if my package is stolen?
A: We are not responsible for packages stolen after confirmed delivery to the address you provided. We recommend having packages delivered to a secure location or using carrier services like "Signature Required" if available. You may also want to check if your homeowner's or renter's insurance covers stolen packages.
Q: Do you ship to P.O. boxes?
A: No, we do not ship to P.O. boxes at this time due to the size of our furniture items.
Q: Do you offer expedited or express shipping?
A: Currently, we only offer standard shipping (5-11 business days total delivery time). Expedited shipping options are not available at this time.
RETURNS & REFUNDS
Q: What is your return policy?
A: You may return items within 30 days from the date of delivery (not the order date). Items must be unused, in the same condition you received them, and in original packaging with all accessories, manuals, and parts. We do not charge restocking fees.
Q: How do I start a return?
A: Contact us within 30 days of delivery:
• Email: info@linchhome.com
• Phone: +1 (734) 272-2770
• Include: Your order number, the item(s) you want to return, and the reason for return
We'll respond within 1-2 business days with return authorization and instructions.
Q: Who pays for return shipping?
A: It depends on the reason for the return:
Standard Returns (change of mind, no longer needed, ordered wrong item):
• Customer pays return shipping costs
• Typical cost: $15-$45 depending on item size, weight, and destination
• We recommend using a trackable shipping service (USPS, UPS, or FedEx)
• Original shipping fees (if paid) are non-refundable
Defective, Damaged, or Incorrect Items:
• We provide a prepaid return shipping label at no cost to you
• Original shipping fees (if paid) will be refunded
• You must report the issue within 48 hours of delivery
Q: Do you charge restocking fees?
A: No. We do NOT charge restocking fees on any returns.
Q: How long does it take to receive my refund?
A: Total timeframe is approximately 17-23 business days from when we receive your return to when the refund appears in your account:
• Days 1-3: We receive and inspect your return (2-3 business days)
• Days 4-13: Refund is processed (within 10 business days after approval)
• Days 14-23: Refund appears in your account (5-10 business days, depending on your bank)
You'll receive email confirmations when we receive your return and when your refund is processed.
Q: How will I receive my refund?
A: Refunds are issued to the original payment method used for your purchase (same credit or debit card). We cannot issue refunds to a different payment method or card.
Q: Can I exchange an item for a different size or color?
A: We do not offer direct exchanges at this time. If you need a different size, color, or item, please return the original item following our return policy and place a new order for the item you want. This ensures you receive the new item as quickly as possible.
Q: What if my item arrived damaged or defective?
A: Contact us within 48 hours of delivery at info@linchhome.com with:
• Your order number
• Description of the issue
• Clear photos of the damaged/defective item and packaging
We'll review your case and provide an appropriate resolution, which may include:
• Full replacement at no charge
• Replacement parts (for minor damage)
• Full refund (including original shipping and return shipping costs)
• Store credit
For these issues, we provide a prepaid return shipping label if a return is necessary.
Q: What if I received the wrong item?
A: Contact us within 48 hours of delivery at info@linchhome.com with your order number and photos of the item you received. We'll send you the correct item at no charge and provide a prepaid return label for the incorrect item.
Q: Can I return an item I've already assembled?
A: Items that have been assembled, installed, or used may not be eligible for return, or may be subject to a partial refund. Please contact us before assembling any item if you think you may want to return it.
Q: What items are non-returnable?
A: Currently, all items are eligible for return within 30 days of delivery, provided they meet our return conditions (unused, original packaging, all parts included). Items that have been assembled, used, damaged by the customer, or are missing parts may not be eligible for a full refund.
Q: I haven't received my refund. What should I do?
A: If you haven't received your refund after 23 business days:
1. Check your bank account or credit card statement again
2. Contact your bank or credit card company (processing can take time)
3. If you've done this and still haven't received your refund, contact us at info@linchhome.com
PRODUCTS & SPECIFICATIONS
Q: Are your products new?
A: Yes. All products we sell are brand new, never used, and come in original manufacturer packaging.
Q: Do your products require assembly?
A: Most of our furniture items require some assembly. Each product page indicates whether assembly is required. All necessary hardware and detailed assembly instructions are included with items that require assembly.
Q: How long does assembly take?
A: Assembly time varies by product, typically ranging from 30 minutes to 2 hours depending on the item's complexity. Assembly instructions are included with each product.
Q: Do I need special tools to assemble the furniture?
A: Most items can be assembled with basic household tools (screwdriver, hammer). Some items include the necessary tools. Specific tool requirements are listed in the assembly instructions included with your product.
Q: Are the product images accurate?
A: We make every effort to display accurate product images. However, actual product colors may vary slightly from images due to monitor settings and lighting conditions. Dimensions may have a tolerance of ±0.5 inches due to manual measurement.
Q: How do I know what size to order?
A: Detailed dimensions are provided on each product page. We recommend measuring your space before ordering to ensure the item will fit. If you have questions about sizing, contact us at info@linchhome.com.
Q: What materials are your products made from?
A: Materials vary by product and are listed on each product page. Common materials include MDF (medium-density fiberboard), solid wood, particle board, metal, and glass. Check the product description for specific material information.
Q: What is the weight capacity of your furniture?
A: Weight capacity varies by product and is listed on the product page when applicable. If weight capacity information is not listed and you need this information, please contact us at info@linchhome.com.
Q: Do your products come with a warranty?
A: Warranty coverage varies by product and manufacturer. Some items may include a manufacturer's warranty. Please check the product page or contact us for specific warranty information.
Q: Are your products safe?
A: Yes. Our products meet applicable U.S. safety standards. Many items include safety features such as anti-tip devices and wall anchors. Please follow all assembly instructions and use all included safety hardware to ensure safe use.
Q: Can I see the product in person before buying?
A: We are an online-only retailer and do not have physical showroom locations. However, we provide detailed product descriptions, specifications, and multiple images to help you make an informed decision. If you have questions about any product, our customer service team is happy to help.
Q: Do you offer product customization?
A: We do not offer product customization at this time. Products are sold as shown on the product pages.
Q: How do I care for and clean my furniture?
A: Care instructions vary by product and material. General recommendations:
• Dust regularly with a soft, dry cloth
• Clean spills immediately with a damp cloth
• Avoid harsh chemicals and abrasive cleaners
• Keep furniture away from direct sunlight and heat sources
• Use coasters and placemats to protect surfaces
Specific care instructions may be included with your product or on the product page.
ACCOUNT & PRIVACY
Q: Do I need an account to shop?
A: No. You can checkout as a guest without creating an account. However, creating an account allows you to track orders, view order history, and save your information for faster checkout.
Q: How do I create an account?
A: Click "Account" or "Sign In" at the top of any page, then click "Create Account." Enter your email address and create a password.
Q: I forgot my password. How do I reset it?
A: Click "Account" or "Sign In," then click "Forgot Password." Enter your email address and we'll send you a password reset link.
Q: How do I update my account information?
A: Log into your account and click "Account Settings" or "Profile" to update your email, password, or saved addresses.
Q: How do you protect my personal information?
A: We take your privacy seriously. We use SSL encryption to protect your data, and all payment processing is PCI-compliant. We do not sell your personal information to third parties. For complete details, please read our Privacy Policy.
Q: Can I delete my account?
A: Yes. Contact us at info@linchhome.com to request account deletion. Please note that we may need to retain certain information for legal, accounting, or operational reasons.
Q: Do you send marketing emails?
A: We may send promotional emails about new products, special offers, and sales if you've opted in to receive them. You can unsubscribe at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at info@linchhome.com.
CONTACT & SUPPORT
Q: How can I contact customer service?
A: You can reach us:
• Email: info@linchhome.com
• Phone: +1 (734) 272-2770
• Hours: Monday - Friday, 9:00 AM - 6:00 PM Central Standard Time (CST)
• Average response time: Within 24 business hours
Q: What information should I include when contacting you?
A: Please include:
• Your order number (if applicable)
• Your name and email address
• A detailed description of your question or issue
• Photos (if relevant, such as for damaged items)
This helps us assist you more quickly and effectively.
Q: Do you have a physical store location?
A: We are an online-only retailer. Our business address is:
Linchhome
1710 Merriman Ave
Corpus Christi, TX 78412
United States
This address is for business correspondence only, not a retail showroom.
Q: What are your customer service hours?
A: Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Central Standard Time (CST). We are closed on weekends and U.S. federal holidays.
Q: How quickly will you respond to my inquiry?
A: We strive to respond to all inquiries within 24 business hours. During peak periods or holidays, response times may be slightly longer.
Q: Can I call outside of business hours?
A: Our phone line is only staffed during business hours (Monday-Friday, 9 AM - 6 PM CST). If you call outside these hours, please leave a voicemail or send an email to info@linchhome.com, and we'll respond during our next business day.
POLICIES & LEGAL
Q: Where can I find your policies?
A: All our policies are accessible from the footer of every page on our website:
• Shipping Policy
• Refund Policy
• Privacy Policy
• Terms of Service
Q: Do you collect sales tax?
A: Yes. We are required by law to collect sales tax in states where we have a tax obligation. Sales tax is calculated at checkout based on your shipping address and added to your order total.
Q: What are your Terms of Service?
A: Our Terms of Service outline the terms and conditions for using our website and purchasing products. Please review our Terms of Service page for complete details.
Q: How do you handle my personal data?
A: We collect and use personal information only as described in our Privacy Policy. We do not sell your personal information to third parties. For complete details, please read our Privacy Policy.
STILL HAVE QUESTIONS?
If you didn't find the answer to your question here, we're happy to help!
Contact us:
• Email: info@linchhome.com
• Phone: +1 (734) 272-2770
• Hours: Monday - Friday, 9:00 AM - 6:00 PM CST
We typically respond within 24 business hours.
Last updated: February 10, 2026